PRIVACY POLICY
Last updated: September 14, 2025
This Privacy Policy explains how Kanuka Rise Limited (trading as Lake Hāwea Station) (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you use our website and services. By using our website, you agree to this Privacy Policy.
Who we are
Company: Kanuka Rise Limited (New Zealand registered company)
Trading address: 585 Aubrey Road, Wanaka, Otago 9305, New Zealand
Registered office (c/o): Level 1, 69 Tarbert Street, Alexandra 9320, New Zealand (ICL Chartered Accountants Limited)
Website: https://www.lakehaweastation.com/
Email: living@lakehaweastation.com
Phone: +64 27 836 1938
Scope
This Privacy Policy applies to our website, online store, communications, and any services we provide directly. It does not cover third-party websites or services that we do not control.
Personal information we collect
Information you provide to us
- Contact details (name, email, phone number, billing/shipping address).
- Order details and payment-related information (processed via our payment providers; we do not store full card numbers).
- Communications you send to us (support inquiries, survey responses).
Information collected automatically (Usage Data)
- IP address, device and browser type, operating system, referring pages, pages visited, timestamps, and similar diagnostic data.
- When using a mobile device: device ID, mobile OS, and mobile browser type.
Cookies and tracking technologies
We use cookies, tags, pixels and similar technologies to operate the site, remember preferences, analyse performance, and improve our services.
- Necessary cookies (session): enable core functionality and security.
- Preference/functional cookies (persistent): remember choices such as language.
- Analytics cookies: help us understand how the site is used.
You can control cookies via your browser settings. If you block essential cookies, some features may not work. For more details, see our Cookies section below.
How we use personal information
We use personal information to:
- Provide, operate and improve our website, products and services.
- Process and fulfil orders, including shipping, returns and customer support.
- Manage accounts, transactions, and communications (e.g., order confirmations, service updates).
- Send marketing communications about similar products or services (you can opt out at any time).
- Monitor site performance, conduct analytics, and improve user experience.
- Comply with legal obligations, protect our rights, prevent fraud and misuse.
- Evaluate or effect business transactions (e.g., merger or asset sale) in compliance with privacy laws.
Legal basis and New Zealand privacy principles
We handle personal information in accordance with the Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs). Where applicable (e.g., if you are in the EU/UK), we may rely on consent, contract necessity, legitimate interests, legal obligation, or vital interests as a lawful basis for processing.
Sharing and disclosures
We may share personal information with:
- Service providers (e.g., payment processors, couriers, hosting and analytics providers) who act on our instructions under appropriate confidentiality and security obligations.
- Professional advisers (e.g., accountants, lawyers) where necessary.
- Business transferees in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.
- Authorities where required by law or to protect our rights, users, or the public.
We do not sell personal information.
International transfers
Your information may be processed in New Zealand and other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place so that your personal information remains protected in accordance with this Privacy Policy and applicable law.
Retention
We keep personal information only as long as reasonably necessary for the purposes set out in this Policy (for example, to provide services, comply with legal obligations, resolve disputes, and enforce agreements). Usage Data may be retained for a shorter period unless needed to improve security and functionality or required by law.
Security
We use reasonable technical and organisational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
- Access and correction: You may request access to, and correction of, the personal information we hold about you (Privacy Act 2020).
- Deletion: You may request deletion where we have no lawful reason to continue processing (subject to retention obligations).
- Marketing opt-out: You can unsubscribe from marketing emails at any time by using the link in the email or contacting us.
- Cookies: You can manage cookies via your browser settings.
To exercise these rights, contact us at living@lakehaweastation.com.
Children’s privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.
Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We will update the “Last updated” date above and, where appropriate, notify you by email or on-site notice.
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Kanuka Rise Limited
585 Aubrey Road, Wanaka, Otago 9305, New Zealand
Email: living@lakehaweastation.com
Phone: +64 27 836 1938
Contact form: https://www.lakehaweastation.com/contact